1. Who We Are
Turbo Home Security is an independent, third-party informational website and lead-generation
service. We help American homeowners compare home security options and connect them with
independent installers and home security providers. We are not a security company, an alarm
monitoring company, or an installer. We do not install equipment, provide monitoring services,
or fulfill the final contracts. When you contact us, we collect information about your needs,
qualify your situation, and connect you with one or more providers in our network who can serve
your address.
2. Information We Collect
2.1 Information You Give Us Directly
When you contact us through our website, by phone, or by email, we may collect:
- Your full name
- Your email address
- Your phone number
- Your home address or ZIP code (used to confirm provider availability)
- The service you are interested in (home security, monitoring, smart automation, or related)
- Information about your home or household that you choose to share
- Any messages or questions you submit through our contact form or email
- Recordings and transcripts of phone calls, SMS text messages, chat sessions, and emails
between you and us, where permitted by applicable law
- Your consent selections, including whether you affirmatively opted in to receive text
messages, together with the date, time, IP address, and web page on which that consent was
given
2.2 Information We Collect Automatically
When you visit our website, we and our service providers may automatically collect:
- Your IP address and approximate location (city or region, derived from your IP)
- Browser type, operating system, and device information
- Pages you view, time spent, and links clicked
- The website that referred you to us
- Cookie identifiers and similar tracking-technology data (see Section 7)
2.3 Information From Third Parties
We may receive information about you from:
- Lead-generation partners who refer prospective customers to us, when you have consented to
be contacted by us through their forms or platforms
- Providers in our network, including confirmation of whether service is active
- Public sources, used to verify business contact information
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry, provide consultations, and answer your questions
- Qualify your interest by checking provider availability at your address
- Refer your information to providers in our network so they can prepare a quote, schedule, or
otherwise serve you
- Contact you by phone and email about your inquiry and referral
- Send you text messages about your inquiry, but only where you have separately and
affirmatively opted in to our SMS program (see Section 8)
- Monitor and record communications. To monitor and record any communications
we have with you, including phone conversations and SMS text messaging (in compliance with
applicable laws), chat sessions, and emails to ensure we’re providing you with quality
service and meeting our legal responsibilities.
- Operate, maintain, and improve our website and services
- Legal, security, or safety reasons. Such as protecting our and our users’
safety, property, or rights, complying with legal requirements, enforcing our terms,
conditions, and policies, detecting, preventing, and responding to security incidents, and
protecting against malicious, deceptive, fraudulent, or illegal activity.
- As part of a corporate transaction. Such as in connection with the sale of
part or all of our assets or business, the acquisition of part or all of another business or
another business’ assets, or another corporate transaction, including bankruptcy.
- Aggregate and anonymize data for analytics, reporting, and business planning
Text messaging is excluded from the marketing purpose described above. We send text messages only
about your own inquiry and only where you have separately opted in under Section 8. We do not
send text messages promoting the products or services of affiliates, business partners, or other
third parties, and we do not use your mobile number for third-party marketing of any kind.
4. How We Share Your Information
- Vetted providers in our network — when we refer you for a quote,
installation, or service. Referrals to network providers include your name, service address,
email address, and phone number for the purpose of contacting you by telephone and
delivering service. Text messaging opt-in data and SMS consent are never included in
provider referrals. The provider becomes a separate data controller and handles your
information under their own privacy policy.
- Service providers — companies that help us run our business, including
hosting providers, CRM platforms, email and SMS service providers, analytics platforms, and
call-tracking systems. These vendors act as our subcontractors in support services, are
contractually bound to protect your information, and may use it only to provide services to
us.
- Advertising partners — third-party advertising platforms including Google
and Meta (Facebook) may receive certain information through cookies and pixels placed on our
website for the purpose of delivering relevant advertisements and measuring ad performance.
This may constitute “sharing” of personal information under certain state privacy laws.
Mobile phone numbers and SMS consent data are excluded from all advertising partner sharing.
See Section 9 for your opt-out rights.
- Legal authorities — if required by law, subpoena, court order, or to
protect our rights or the rights of others.
- Business transfers — in the event of a merger, acquisition, or sale of
assets, your information may be transferred as part of that transaction.
- With your consent — at your direction or with your explicit consent.
DO NOT SELL OR SHARE NOTICE: We do not sell your personal information for
monetary compensation. However, sharing information with advertising platforms such as
Google Ads and Meta (Facebook) for cross-context behavioral advertising may be considered
“sharing” personal information under California’s CCPA/CPRA and similar state laws. You have
the right to opt out of this sharing. To opt out, submit a request on our privacy requests
website, email us at support@turbohomesecurity.com with the
subject line “Do Not Sell or Share”, or call us at (888) 641-8790. Mobile phone numbers and SMS consent data are never included in this
sharing.
5. Data Retention
We retain your personal information for as long as needed to provide our services and for
legitimate business purposes thereafter:
- Active customer/lead records: for as long as you remain a customer or
active prospect, plus a reasonable period after
- Closed or inactive leads: typically retained for 3 years to support
follow-up and business analytics
- Financial and transactional records: at least 7 years to comply with U.S.
tax and accounting requirements
- SMS consent records: retained for at least 5 years after consent is
withdrawn, as required to evidence compliance with the Telephone Consumer Protection Act
- Marketing opt-out and STOP lists: retained indefinitely to honor your
opt-out preference
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal
information, including encrypted data transmission (SSL/TLS), access controls, and regular
review of our security practices. No system can be guaranteed 100% secure. You should always
take care when sharing personal information online.
7. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, pixels, and similar technologies to
operate our website, remember your preferences, analyze traffic, and deliver advertising.
Types of Tracking Technologies We Use
- Cookies — small files placed on your device that allow us to recognize you
on return visits, save preferences, and understand site usage.
- Pixels and web beacons — invisible code embedded in pages or emails that
helps us understand how you interact with our content and ads. We use pixels from Google Ads
and Meta (Facebook) for advertising and conversion tracking purposes.
- Analytics tools — we use Google Analytics to understand how visitors use
our site. To learn more, visit Google’s Privacy & Terms at policies.google.com.
- Advertising and retargeting — we work with advertising networks, including
Google and Meta, to deliver interest-based advertising. If you view a page on our website,
we may use that activity to show you an advertisement on other websites or platforms you
visit.
Types of Cookies We Use
- Strictly necessary cookies: required for the website to function
- Performance and analytics cookies: help us understand site usage and
improve it
- Functional cookies: remember your choices so you do not have to re-enter
them
- Advertising and targeting cookies: used to deliver relevant advertising and
measure ad performance
Your Cookie Choices
You can manage cookies through your browser settings. Most browsers let you block or delete
cookies. You can also opt out of interest-based advertising by visiting optout.aboutads.info
or youradchoices.com.
Note that disabling some cookies may affect site functionality.
8. Your Communication Choices
8.1 Marketing Emails
Every marketing email we send includes an unsubscribe link. We honor unsubscribe requests
promptly. We may still send transactional emails (for example, responses to your inquiry or
referral status updates) even after you unsubscribe from marketing.
8.2 Phone Calls and Text Messages — TCPA Consent Notice
By checking the SMS consent box on our website forms and submitting your mobile phone number, you
provide express written consent to receive text messages from Turbo Home Security at the number
you provide, including messages sent using automated technology. Consent is not a condition of
any purchase or of receiving a quote. Message frequency varies. Standard message and data rates
may apply.
Separately, by submitting an inquiry to us you consent to receive telephone calls from Turbo Home
Security and from providers in our vetted network regarding your request. This telephone consent
is distinct from SMS consent. Your SMS consent is never shared with network providers, and
network providers do not send text messages on the basis of consent you gave to us.
To opt out of text messages at any time, reply STOP to any message we send; you will receive one
final confirmation message and no further messages. For assistance, reply HELP, email support@turbohomesecurity.com, or call (888) 641-8790. To opt out of phone calls, inform the advisor
during the call or contact us at support@turbohomesecurity.com.
Note: If you arrived at our website through a third-party lead-generation partner, your
consent to receive telephone calls was obtained at the point of that original form
submission. Text message consent is never inherited from a third-party form; we enroll a
number in our SMS program only where the consent box was checked on a Turbo Home Security
web form.
8.3 SMS / Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes. Information sharing to subcontractors in support services, such as
customer service, is permitted. All other use case categories exclude text messaging originator
opt-in data and consent; this information will not be shared with any third parties.
Turbo Home Security sends text messages only to individuals who have provided express written
consent by checking the SMS consent box on a Turbo Home Security website form. Messages relate
to quote requests, availability confirmations, appointment scheduling, and related service
updates.
- Message frequency: message frequency varies based on your inquiry and stage
of service.
- Cost: message and data rates may apply. Turbo Home Security does not charge
for messages; your mobile carrier’s standard rates apply.
- Opt-out: reply STOP to any message to cancel. You will receive one final
confirmation message, after which no further messages will be sent.
- Help: reply HELP for assistance, email support@turbohomesecurity.com, or call
(888) 641-8790 (Mon–Fri, 10am–8pm ET).
- Carriers: carriers are not liable for delayed or undelivered messages.
9. Your Privacy Rights
Depending on the state where you live, you may have the following rights:
- Right to know / access: request a copy of the personal information we hold
about you
- Right to delete: ask us to delete your personal information, subject to
legal exceptions
- Right to correct: ask us to correct inaccurate personal information
- Right to opt out of sale or sharing: opt out of the sharing of your
information for advertising purposes
- Right to non-discrimination: we will not treat you differently for
exercising these rights
Submitting Requests
To exercise the privacy rights stated above, you may contact us by emailing us at support@turbohomesecurity.com and to opt-out
from future sales or sharing of personal information as that term is defined under applicable
law, which may also include sharing of your information for cross-context behavioral
advertising.
We may decline to process requests that are frivolous or unreasonably repetitive or burdensome,
impact the rights or privacy of others, or are extremely impractical.
We may verify your identity before fulfilling your request and will respond within 45 days (with
a possible extension as permitted by law). You may also write to us at the address in Section
12.
California Residents — Additional Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know the categories of personal information we collect, use, disclose, and share, and the
purposes for each
- Opt out of the “sale” or “sharing” of your personal information, including sharing with
advertising platforms such as Google and Meta for cross-context behavioral advertising
- Request deletion of your personal information, subject to exceptions
- Correct inaccurate personal information we hold about you
- Limit the use of sensitive personal information
- Non-discrimination for exercising any of these rights
To opt out of the sale or sharing of your personal information, email us at support@turbohomesecurity.com with the
subject line “Do Not Sell or Share”, or call (888) 641-8790. We
do not sell or share the personal information of consumers we know to be under 16 years of age.
Maryland, Virginia, Colorado, Connecticut, Texas, Florida, and Other State Residents
Maryland residents have rights under the Maryland Online Data Privacy Act, and residents of these
other states have similar rights to access, delete, correct, and opt out of certain uses of
their personal information under their respective state privacy laws. To exercise these rights,
contact us using the information in Section 12. We will respond within the timeframe required by
applicable law.
10. Children’s Privacy
Our website and services are directed to adults and are not intended for children. We do not
knowingly collect personal information from anyone under 18 years of age, and we do not
knowingly sell or share the personal information of anyone under 16. If you believe we have
collected information from a minor, please contact us at support@turbohomesecurity.com and we will
delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last
Updated” date at the top of this page. Continued use of our services after the effective date of
an updated Policy means you accept the changes.